Insurance and Claim Manager Resume

Insurance and Claim Manager Resume

Contact Nos.: +91- 8754712458 / + 91-8745212457   and

Risk Manager / Insurance Manager / Under Writer / Claims Manager
Preferred Sectors: Service Oriented, Manufacturing, Processing and Insurance]


•    A competent professional with 18.5 years of experience in:

Strategic Planning                Operations Management            Underwriting Operations
Claims & Risk Management            Process Improvement            Business Development
Client Relationship Management        SLA Management                Team Management

•Currently associated with Emirates Airlines Group, Dubai, United Arab Emirates as Insurance Controller
•Demonstrated excellence in managing underwriting & claims processing for insurance products on coverage, appraisal, and verifiable damage
•Proficient in spearheading operations / business with an aim to accomplish corporate plans & goals successfully
•Adept at scrutinizing claims in all lines of Insurance like Property, Liability, Marine and Miscellaneous including death & health portfolio as well as recommending sanction of claim payment after crosschecking credentials of the claim
•A strategic planner with expertise in designing and implementing risk mitigation systems / procedures to enhance the overall efficiency of the organisation in line with the corporate business goals.
•Demonstrated excellence in interfacing with underwriters for adequate risk coverages in accordance with the business requirements.
•Domain expertise in having a significant financial impact for claims as well as instituting measures for minimizing the risk of losses, resulting in reduction of unforeseen events.
•A keen performer who has effectively contributed to enhancing organizational processes through initiatives geared towards lowering risk, heightening productivity & improving internal controls
•Excellence in underwriting & managing claims of Property, Liability, Motor, Marine, Medical, Engineering, Life, Personal Accident & Miscellaneous Insurance and reassessing them for providing suggestion for their settlement
•An effective communicator with honed interpersonal, planning, problem solving, negotiation and motivational skills


Operations Management:

•Setting & enhancing quality standards for operational areas by conducting regular review of systems thereby identifying opportunities for process initiatives & automations
•Generating and compiling reports based on his or her findings, complete with recommended improvements to or new requirements for business processes and operational procedures

Claims & Risk Management:

•Study / Identifying bad risk of insured property and suggest required protective mechanisms (Sprinkler, Hydrant and various detection system) to improve the Risk according to NFPA or FM Global standards
•Identifying risk areas for the organisation, placing effective control mechanisms and mitigating losses on account of fraudulent claim practices, designing risk policies for the organisation from claims control perspective and ensuring that actual losses do not erode the actuarial pricing assumptions
•Assessing claims, managing pay-outs and claimant queries/ complaint, attending disputes tribunals and finding amicable solution for the same

Underwriting Operations:

•Deciding whether applications for insurance cover (risks) should be accepted and on what terms after assessing a risk according to the likelihood of a claim being made by weighing up a number of factors
•Designing and managing end-to-end medical management process, risk investigation and vendor management process including system and process design

Team Management:

•Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets
•Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members


Since XXXXX        Emirates Airlines Group, Dubai, United Arab Emirates as Insurance Controller

Key Result Areas:

•    Assessing risk and suggesting the latest protection systems in association with FM Global Engineers as per FM Global Standards and also as per NFPA standards& norms
•    Interacting with:
o    Multinational and  National Insurance Broking Companies for negotiating best premium rates and  terms
o    Insurance Companies for modification of clauses and warranties as per requirement
o    Also, regarding the settlement of claims and timely disposal of salvages
•    Planning & organizing best travel covers for employees
•    Advising best clauses & wordings for day-to-day contracts
•    Creating & recommending  proper clauses regarding the risk cover to have full protection whenever required
•    Performing periodical risk surveysforinsured properties in line with Insurance Company Risk Engineers for enhancing the existing risk
•    Looking after the activities related to annual covers by sourcing up to date data from all the departments


•    Actively involved in procurement of statutory & annual covers of:
o    Motor Vehicles, Property, Liability (Workmen’s, Employers, Public, Products, Pollution, Tour Operators, Medical Malpractice & E-Commerce), Professional Indemnity, Marine Cargo and Personal lines

XXXXX – XXXXX    Vision Insurance Co. SAOC, Muscat, Sultanate of Oman as Manager – Claims & Risk Management


•Performed risk acceptance surveys for various industries like Gas, Paint, Steel, Fiber Glass, Glass, Cable, Food, Polyester, Waste Water Treatment Plant, etc.
•Poractively handled key major accounts like Majan Glass, Modern Steels, Sadolin Paints, National Fiberglass, Poly Products LLC ( Raha), Muscat Gas, Tulip Golden Resorts, Shaded Iron & Steel, etc.
•Successfully completed various projects such as Road, Bridges, Airports, Waste Water Treatment Plants, Ware Houses, Wadi Rehabilitation Works, Break Water Works and Major Resorts (Wave Project)

XXXXX –XXXXX        Cholamandalam MS General Insurance Company Ltd., Coimbatore  - Regional Claims Manager
            (Coimbatore Regional Office) - Southern Tamil Nadu & Kerala

Key Result Areas:

•    Facilitated & guided Underwriters in accepting the good risk
•    Interacted with Reinsurance Department at HO for claim amount apportionment as per respective share in under writing
•    Enlisted qualified surveyors, advocates & investigators as per the requirement


As Regional Claims Manager (Coimbatore Regional Office) – Southern Tamil Nadu & Kerala:

•    Bagged various appreciation letters from corporate clients in claims settlement
•    Efficiently reduced the cost of labor & spares
•    Served as a Joint Surveyor in major claims and rendered best results for repudiating the claim where the risks were not covered
•    Proactively finalized good number of garages for cashless settlements with agreed value added services
•    Essayed a stellar role in acquiring motor claims within 6 days
•    Proficiently looked after various of claims such as Motor, Property Marine, Engineering, Miscellaneous, Liability and TP covers
•    Successfully handled the conciliation of more than 600 cases in TP & WC and bagged appreciation from MD of the company
•    Prudently looked after the TPA activities which resulted into the reduction of fraud claims

XXXXX – XXXXX        Independent Surveyor & Loss Adjuster   

As Independent Surveyor & Loss Adjuster:

•    Efficiently handled more than 800 property, marine, engineering & miscellaneous claims i
•    Proactively investigated more than 1500 Personal Accident, WC, Health and Cargo Tracing claims
•    Organized the valuations for Property, Plant & Machinery
•    Actively involved in Pre-Acceptance Risk Surveys  and Cargo Supervisions


Dec’93 – Jun’97            Cosmic Fontech Ltd. as an an Application Engineer Specialist
May’90 – Nov’93            Fenner India Ltd. as Application Engineer
Dec’88 – Dec’89            Surgical Instruments Plant, Chennai as Production Engineer


•    Attended trainings on:
o    Management of Motor OD at NIA, Pune organized by National Insurance Academy (World renowned Insurance training Centre),Pune in 2004
o    Enhancing Professional Proficiency in Management of Claims held at CMSGICL, Head office, Chennai organized by CMSGICL in 2004
o    Motor TP Claims Management- An Insight held at CMSGICL, Head Office, Chennai organized by CMSGICL in2005
o    Risk Inspection & Assessment Training held at Dubai By MAPFRE RE in 2008


2006        MBA in Finance through correspondence from Alagappa University,
1988        B.Tech. in Mechanical Engineering from AVR & SVR College of Engineering & Technology, affiliated to JNTU, Anathapur

Other Credentials:
•    Insurance Diplomas: AIII (General) with Distinction from Insurance Institute of India, Mumbai in 2004
•    Pursuing FIII ( Re Insurance & Risk Management papers cleared)
•    C Engineering & MIE; IRDA License No. SLA 44835 in 2003


•    Well versed with MS Office, Oracle 8i & Developer 2000


Date of Birth:    25th September 1965
Address:    Dubai, United Arab Emirates – Flat No 214, Golden Towers, Al Qusais
Languages Known:Telugu, Tamil, Hindi and English
Nationality:    Indian
Marital Status:    Married
No. of Dependents:2
Driving License:UAE (Dubai), Oman & India
Location Preference:UAE/Qatar / Bahrain / Muscat/Kuwait/South India


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