Siebel 5+ Years Experience Resume
roopamanjary tigulla email@example.com ph.no:xxxxxxxx
•5 years of experience in marketing and sales processes and in end to end implementation of Siebel 8.1 CRM eautomotive and edealer in Automotive industry.
•Experienced in working with process owners, throughout the full life cycle of large scale Siebel CRM project.
•Proficient in market intelligence business analysis and steering small-size projects for establishing IT processes in marketing information systems.
•Accomplished at eliciting requirement, designing functional solutions, documenting the BRD(business requirement documentation) and FSD (Functional Solution Design Documentation)
•Proficient with developing reporting applications for business intelligence
•Experienced with handling transition from legacy systems for process owners through extensive end user support and data migration support
•Proficient in analysing processes, identifying improvement areas and implementing techniques for automating processes.
•Functional experience of Siebel 8.1, SAP BIW, OBIEE, Bugzilla and Codesk Defect Management Tools
CRM : Siebel 6.0.1, Siebel 6.3, Siebel 7.0,3, Siebel 7.5.2,Siebel 184.108.40.206, Siebel 7.7, Siebel 7.8.2, Siebel220.127.116.11, Siebel 18.104.22.168,Siebel 8.1.1,Siebel 22.214.171.124, Siebel 126.96.36.199, Siebel 188.8.131.52, Siebel 8.2.2
Siebel Verticals / Horizontals :Siebel Field Service, Siebel Quality, Siebel Call Centre, Siebel Sales, Siebel Marketing, Siebel Incentive Compensation, Siebel Remote, Remote server administration, Siebel Server Installation, Configuration & Administration, Siebel Anywhere, Siebel Workflow Management, Assignment Manager, Siebel Tools, Siebel eScript, Siebel EAI, Siebel Life Sciences.
Reporting Tool :Actuate Developer Work Bench Version 4.0, Data Reports and Actuate Report Server Administration
Operating Systems :MS DOS, Windows 95, 98, 2000, NT, XP Workstation & Server 4.0, UNIX, Linux, Sun Solaris
Database :Oracle 7.3 / 8i /9i / 10g, DB2, SQL server 7.0, MS Access
nov’10 – till date Hero MotoCorp Limited, Gurgaon, Project Hero Connect Dealer Management System
Apr’12 – till date Manager (Functional Consultant for Sales & Analytics, Project Hero Connect)
nov’10 – Mar’12 Associate Manager (Core Team Member – Sales & Analytics, Project Hero Connect)
Project Title: Hero Connect – Dealer Management System
Platform : Siebel 8.1 e-Automotive, e-Dealer & OBIEE (Oracle Business Intelligence- Analytics)
The objective of the project was to complete forward integration through CRM implementation for Hero MotoCorp’s marketing network comprising over 2000 touch points (Dealers, Service locations & Stockists) spread all over India. This is the largest Siebel project (spread) for e-Dealer and E-Automotive in global automotive industry.
Role – Design –Development – Test – Deploy phases
•Engaged in Business Requirement Documentation (BRD) for:
o Sales and ancillary processes
o Sales related interface with other systems
o Analytical and Real Time Reporting based on the Sales Processes for OBIEE & BIP
•Developed functional solutions with the out-of-the-box Siebel Functionalities through participation in techno-functional discussions involving inventory management, Opportunity- Quote- Order –Invoice cycle, Campaign Management etc.
•Documented the Baseline Functional Requirement and Functional Solution Design (FSD)
•Lead the sub-project for critical process- SAP-R/3 ERP integration for Product and Asset Administration and for Price Administration – for requirement elicitation and specialized functional solution
•Created Requirement Traceability Matrix (RTM)to trace the solution to user and system requirements
•Built Integration Test Cases and executed Big Bang Integration Testing, Sanity & Regression Testing for Sales Functionalities
•Designed the navigation and content of Sales Process for online manual for end users – “iHelp”
•Planned the Training programmes and schedules for trainers, internal and external customers
•Developed the Processes, Templates and Checklists for application & infrastructure rollout activity coordination across locations
•Managing sub projects for application enhancement and development of business intelligence
•Conceptualising design and documenting the functional solutions (FSD) for application and analytical reporting development
•Designing the transition management plan for end users for Application and Analytical reports handover & rollout
•Extending support in the application roll out and transition from legacy systems, for all physical locations and for end users and process owners
•Providing end user support with creation of user manuals and relevant business perspective to technical support team
•Administration of critical master data for Vehicle Product, Price & Tax Matrix data in the application
Platform :Siebel 7.8.2 on Windows 2000/2003, Oracle 8i / 9i on UNIX, Modules – Siebel Life sciences
Duration :(May’08 to sep’10)
Team Size :13 Members
The Client is a fore player in the world of Printers. Their commitment to innovation, ownership of technology and unique path to the market has been the ingredients of their operational and financial success. They make it easier for businesses and consumers to move information between the digital and paper worlds in more than 150 countries. The Client uses Siebel to manage all of their Clientele, right from acquisition of new clients, to monthly billing (recurring or usage charges) to customer support.
•Offshore-onsite connectivity setup, Onsite-Offshore Coordination, team building, team management, project status reporting to senior management & client, project staffing, risk management
•Work allocation to the team & tracking the work
•Providing support & maintenance to 12 Siebel server environments, running on Windows NT, UNIX, Sun Solaris & AIX. Environments are Dev, QA, Training & Production
•Configuring Siebel servers when the corresponding database is moved across operating systems
•Installation of Siebel software (gateway, Siebel server, SWSE etc) & required patches on Sun Solaris using Hummingbird Exceed
•Providing Technical inputs throughout the life cycle of the project, includes configuration inputs and Siebel server administration inputs
•Technical Issue resolution within the team, Customizing & Configuring the application as per the design
•Recreating, troubleshooting and resolving the configuration & workflow related issues
•Preparation of release notes / deployment worksheets / build notes
•Configuration of the application as per the customer requirements
•Modified existing UNIX shell scripts to effectively monitor the Siebel server and components
CERTIFICATION & PROFESSIONAL DEVELOPMENT
•Certification of CAPM®– PMI in Jan 2013
•Siebel CRM 8.1 Business Analyst course work completed
2007 :PGDBM (Marketing and Operations) with 2.85 CGPA from FORE School of Management, New Delhi
2004 :B.Tech. (Electrical and Electronics Engineering) with 72% from Jaya Prakash Narayan College of Engineering (JPNE), Mahbubnagar, affiliated to Jawaharlal Nehru Technological University
Date of Birth: : 9th August 1987
Name : roopamanjary tigulla
Gender : Female
Marital Status : single
Nationality : Indian
Languages Known : English, Hindi and Telugu