Network Engineer – L1 — Noida
Company: NETMAGIC IT SERVICES PRIVATE Limited
Experience: 1 – 3 yrs
*Extend technical support to Clients over email and phone.
*Provide Basic level troubleshooting.
*Responsible for the uptime of the various client projects being managed / monitored.
*Make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
*Raise and also update the tickets in CRM for all the issues handled / worked upon.
*Report the daily issues handled / escalated in the form of daily shift reports.
*Need to make sure that issues are handled in right time frames as per the SLA / commitments.
*Interaction with the clients worldwide via phone, email, etc.
*Follow a proper escalation chart and matrix given.
*Timely update/Quality update of tickets in the ticketing tool.
*Escalation to L2 in a timely manner.
Customer related sundry activities.
*Help project team in commissioning of new *customer and change request.
*Hands-on experience on Network protocols LAN, WAN protocols like HSRP , VLANS, STP, OSPF and BGP
*Knowledge about MPLS
*Hands on experience on Routing, Switching, Firewall devices
Knowledge on Firewalls
*Understanding of Network Operations
*Profiles having networking experience in Data Center industry at any given point in their career will be preferred
*Exposure to trouble ticketing processes and handover processes.
*Adhere to shift timings and shift handover process.
*Should be good at documenting the nature of the problems
*Experience in working on any monitoring software such as Nagios,
Networking Network Engineer Routing CCNA CCNP Switching
UG: Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Recruiter Name: Siddhi Tawade
Contact Company: NETMAGIC IT SERVICES PRIVATE Limited
Address: 22,Nirlon Complex, Western Express Highway,, Goregaon (E), MUMBAI, Maharashtra – 400063,India
Email Address: firstname.lastname@example.org