Network Engineer – L1 — Noida
Company: NETMAGIC IT SERVICES PRIVATE Limited
Experience: 1 – 3 yrs
- Extend technical support to Clients over email and phone.
- Provide Basic level troubleshooting.
- Responsible for the uptime of the various client projects being managed / monitored.
- Make sure that the tickets raised per shift are closed in the required time limits and if not escalated as per the escalation matrix defined.
- Raise and also update the tickets in CRM for all the issues handled / worked upon.
- Report the daily issues handled / escalated in the form of daily shift reports.
- Need to make sure that issues are handled in right time frames as per the SLA / commitments.
- Interaction with the clients worldwide via phone, email, etc.
- Follow a proper escalation chart and matrix given.
- Timely update/Quality update of tickets in the ticketing tool.
- Escalation to L2 in a timely manner.
- Customer related sundry activities.
Networking Network Engineer Routing CCNA CCNP Switching
Recruiter Name: Siddhi Tawade
Contact Company: NETMAGIC IT SERVICES PRIVATE Limited
Address: 22,Nirlon Complex, Western Express Highway,, Goregaon (E), MUMBAI, Maharashtra – 400063,India