Be Btech It/cs Fresher (2018 Pass Out)____application Support____noida
Company: Kronos Solutions India Pvt. Ltd. (American MNC, Product based Group)
Experience: 0 – 1 yrs
Location: Noida(Sector-62 Noida)
Job Description:
Organization : Kronos (American MNC, Product based Group) (Good Places to Work, Best Places, Great Places to Work)
Website : www.kronos.com (Please refer GLASSDOOR reviews)
Looking for BE/BTech Freshers (IT, Computer Science) 2018/2019 Pass-Out
Job Description:
The duties of a Technical Support Engineer/ Application Support/Application Server include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.
Responding to Application Alerts based on monitoring tools as first responder
Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
Troubleshoot Application Alerts
Handle Level 1 Escalations and adhere to escalation matrix
Create shareable knowledge using knowledge base and knowledge methodology using tools provided
Ensure operating standards are adhered to and updated as necessary
Manage case-load in adherence to departmental goals/policies.
Qualification
Any Technical qualification in graduation/post graduation.
BE/BTech Fresher (IT, CS) is preferred
Understanding of operating systems, networking technologies/protocols, and software applications.
Familiarity with SQL relational database management systems and SQL scripting.
Ability to deliver superior customer service.
Sound analytical and organizational skills.
Excellent oral/written communication skills
Willingness to work on flexible shifts ( including weekends) supporting a 24×7 operation globally
KRONOS’ AWARDS & RECOGNITION
- Kronos No. 78 on FORTUNE100 BEST COMPANIES to WORK for in 2019 (Two-time Winner)
- Kronos CEO Named a GLASSDOOR TOP CEO for Third Straight Year
- HEALTHIEST EMPLOYERS (Three-time Winner); Healthy, Happy & High-Performing : Kronos Earns Two More Healthiest Employer Awards
- A BEST WORKPLACE for WOMEN in Canada for 5th consecutive yr (2015, 2016, 2017, 2018, 2019)
- GREAT PLACE to WORK for the 5th consecutive year (Year 2015, 2016, 2017, 2018, 2019) in India
- BEST MULTINATIONAL WORKPLACES in ASIA for the second year
- BEST WORKPLACES to WORK in MASS , 8th time Winner (by Boston Business Journal)
- GLASSDOOR EMPLOYEES CHOICE Awards for 2019
- INDIA’S BEST COMPANIES to WORK for 2018 (by The Economic Times)
- Kronos Again Recognized as Global Workforce Management Market Leader
- Glassdoors 2019 BEST PLACES TO WORK
- A BEST WORKPLACE for MIILLENNIALS (by Fortune magazine, Year 2018)
- One of the BEST WORKPLACE for GIVING BACK (by Fortune magazine, Year 2017 & 2018)
NOTE : If interested, then please share your profile at mandeep.walia@kronos.com
Perks and Benefits
Other than salary package, person will be getting 5 Lacs Medical Insurance + Group Term Life Insurance + Sodexo Coupons + Cab facilities
Keyskills:
customer servicesoftware fresherinformation technology freshermonitoring toolsdatabase managementtechnical supportbe fresherapplication supportit fresherbtech freshercs fresherapplication maintenanceitil
Education:
UG:B.Tech/B.E. – Any Specialization, Computers
PG:Post Graduation Not Required
Contact Details:
Recruiter Name: mandeep.walia@kronos.com
Contact Company: Kronos Solutions India Pvt. Ltd. (American MNC, Product based Group)
Website: https://www.kronos.in
