Be Btech It/cs Fresher (2018 Pass Out)____application Support____noida

Be Btech It/cs Fresher (2018 Pass Out)____application Support____noida

Company: Kronos Solutions India Pvt. Ltd. (American MNC, Product based Group)

Experience: 0 – 1 yrs

Location: Noida(Sector-62 Noida)

Job Description:

Organization : Kronos (American MNC, Product based Group) (Good Places to Work, Best Places, Great Places to Work)
Website : (Please refer GLASSDOOR reviews)
Looking for BE/BTech Freshers (IT, Computer Science) 2018/2019 Pass-Out

Job Description:

The duties of a Technical Support Engineer/ Application Support/Application Server include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.

Responding to Application Alerts based on monitoring tools as first responder
Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
Troubleshoot Application Alerts
Handle Level 1 Escalations and adhere to escalation matrix
Create shareable knowledge using knowledge base and knowledge methodology using tools provided
Ensure operating standards are adhered to and updated as necessary
Manage case-load in adherence to departmental goals/policies.
Any Technical qualification in graduation/post graduation.
BE/BTech Fresher (IT, CS) is preferred
Understanding of operating systems, networking technologies/protocols, and software applications.
Familiarity with SQL relational database management systems and SQL scripting.
Ability to deliver superior customer service.
Sound analytical and organizational skills.
Excellent oral/written communication skills
Willingness to work on flexible shifts ( including weekends) supporting a 24×7 operation globally


  • Kronos No. 78 on FORTUNE100 BEST COMPANIES to WORK for in 2019 (Two-time Winner)
  • Kronos CEO Named a GLASSDOOR TOP CEO for Third Straight Year
  • HEALTHIEST EMPLOYERS (Three-time Winner); Healthy, Happy & High-Performing : Kronos Earns Two More Healthiest Employer Awards
  • A BEST WORKPLACE for WOMEN in Canada for 5th consecutive yr (2015, 2016, 2017, 2018, 2019)
  • GREAT PLACE to WORK for the 5th consecutive year (Year 2015, 2016, 2017, 2018, 2019) in India
  • BEST WORKPLACES to WORK in MASS , 8th time Winner (by Boston Business Journal)
  • INDIA’S BEST COMPANIES to WORK for 2018 (by The Economic Times)
  • Kronos Again Recognized as Global Workforce Management Market Leader
  • Glassdoors 2019 BEST PLACES TO WORK
  • A BEST WORKPLACE for MIILLENNIALS (by Fortune magazine, Year 2018)
  • One of the BEST WORKPLACE for GIVING BACK (by Fortune magazine, Year 2017 & 2018)
    NOTE : If interested, then please share your profile at
    Perks and Benefits
    Other than salary package, person will be getting 5 Lacs Medical Insurance + Group Term Life Insurance + Sodexo Coupons + Cab facilities


customer service software fresher information technology fresher monitoring tools database management technical support be fresher application support it fresher btech fresher cs fresher application maintenance itil


UG: B.Tech/B.E. – Any Specialization, Computers
PG:Post Graduation Not Required

Contact Details:

Recruiter Name:
Contact Company: Kronos Solutions India Pvt. Ltd. (American MNC, Product based Group)
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