Future Focus Infotech Pvt. Ltd. IT Help Desk Analyst

Future Focus Infotech Pvt. Ltd. IT Help Desk Analyst

Company: Future Focus Infotech Pvt. Ltd.

Experience: 2 – 6 yrs

Location: Gurgaon

Job Description:

Greetings from Future Focus Infotech!!!
We have an opportunity for IT Help Desk Analyst with our CMM Level 5 Client payroll on Future Focus Infotech Pvt Ltd.
Skill:- IT Help Desk Analyst
Experience: 2+ yrs
Job Location:- Gurgaon Cyber City
Shifts:- 24*7

Roles & Responsibilities:

Initial assessment of reported incident or service request at Helpdesk
Provides support for basic incidents reported via email, ticket or phone
Follow triage for High Severity Incidents and start Sev1/2 ticket
Hand over the all Sev1/2 incidents to Systems Availability Manager / BRC
Resolve basic incidents and requests regarding the use of application software products and/or infrastructure components
Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.
Escalating tickets to L2/L3 in a timely manner for problems beyond the scope of their ability or responsibility
Asking questions about the problem and explaining possible solutions
Dealing with common or basic technical issues
Taking remote desktop to diagnose the root cause and provide the fix
Using automated diagnostic programs to solve network problems
Updating knowledge bases with details of common problems
Using helpdesk software to log calls with descriptions of issues, progress, and solutions
Adhere to response & resolution SLAs
Notice period: Immediate or max 15 days
Only interested candidates apply for the opening. Fresher does not apply.
A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: – www.focusinfotech.com)
If you are interested in the above opportunity, send an updated CV and below information to saloni.s@focusite.com. Kindly mention the below details.
Total Exp-
Rel Exp-
Current CTC –
Expected CTC-
Notice Period-
It would be highly appreciated if you can refer to this job opportunity to your friends/ colleagues who would be interested in this position.


application software it helpdesk root cause remote desktop ITIL

Contact Details:

Recruiter Name: Gnanasekar
Contact Company: Future Focus Infotech Pvt. Ltd.


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