Linux Engineer – L2
Company: NETMAGIC IT SERVICES PRIVATE Limited
Experience: 3 – 8 yrs
Carry out the advance level of troubleshooting on Linux OS and applications Responsible for guiding L1 resources technically
Work in a 24 X 7 Environment (NOC).
Extend technical support the Clients over email and phone.
Good communication written and verbal.
Responsible for the uptime of the various client projects being managed / monitored.
Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the escalation Matrix defined.
Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
Shift report generation on daily issues handled / escalated in the form of Daily reports.
Work on the change request and new Installations
Apply patches to the OS / applications or upgrade the applications as and when required, as per the approval from the respective Team Leaders.
Monitoring & Management of Backup Application
Support Mail applications
Ensure earlier resolution to the issues to meet SLA
Following up with Vendors hardware & software whenever required & resolve issues by minimizing downtimes.
Satellite knowledge must
System AdminLinuxRed hatLinux AdminRHCE
UG:Any Graduate – Any Specialization
PG:Any Postgraduate – Any Specialization
Recruiter Name: Aswathy Nair
Contact Company: NETMAGIC IT SERVICES PRIVATE Limited
Email Address: email@example.com